You will be asked to enter your account number and press the “#” key. If you are calling for the first time, you will be told that no personal identification number has been assigned to your account. You will then be asked to enter your Social Security Number for verification.
Next, you will be prompted to enter a personal identification number (PIN) that you will use when you call in the future. The system will then ask for your account number again and your new personal identification number. After this, you will have access to your account.
Information is accessed by the use of a two-digit Action Codes. A list of these Action Codes is provided for your convenience.
For account information, Press the # key after your two digit suffix
Check Your Balance
01 - To hear Membership Savings Account balance
02 - To hear Checking Account balance
09 - To hear balance on any share or loan suffix.
Check Your Direct Deposit (When prompted, press the # key after your two digit suffix)
11 - To hear Direct Deposits to a regular Savings Account
12 - To hear Direct Deposits to a Checking Account Checks
14 - To hear a listing of checks that have cleared.
15 - To hear if a specific check has cleared
Check Your Deposits (When prompted, press the # key after your two digit suffix)
16 - To hear deposits to Membership Savings within the last 45 days
17 - To hear deposits to Checking within the last 45 days
19 - To hear deposits to any Share Account suffix.
Make Transfers (When prompted, press the # key after your two digit suffix)
21 - To transfer funds from Membership Savings to Checking
22 - To transfer funds from Checking to Membership Shares
28 - To transfer funds to another account number
29 - To transfer from any Share suffix to any other Share or Loan suffix
Request Mailed Checks
31 - To have a check mailed to you from Savings
32 - To have a check mailed to you from Checking
Hear Dividends Paid (When prompted, press the # key after your two digit suffix)
41 - To hear dividends paid on Savings
42 - To hear dividends paid on Checking
49 - To hear dividends paid on any Share or Share Certificate
Check Electronic Debits (When prompted, press the # key after your two digit suffix)
51 - To hear ATM withdrawals from Savings
52 - To hear ATM withdrawals & Visa Debit from Checking
53 - To hear preauthorized electronic debits to Savings
54 - To hear preauthorized electronic debits from Checking
59 - To hear a list of withdrawals from any Share suffix
Administrative Action Codes
93 - To change your Personal Identification Number (PIN) for Phone Banking
94 - To calculate a Loan payment or possible Loan amount
97 - To change your current session to another account number
98 - To hear a complete listing of available Action Codes
99 - Enter this code prior to hanging up to end your call
If you need assistance, contact your credit union representative at your branch.
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