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Access to Shared Branching Facilities and hospital branch locations may be impacted. Please visit our News and Offers section below for updated information. Learn MoreLearn More

COVID-19 Updates

As the situation with coronavirus (COVID-19) continues to develop, your MembersFirst family is standing by to support you. You rely on us every day to understand and assist with your financial needs and we will continue to provide reliable access to the important services you need.

Financial Hardship Assistance - (COVID-19)

As the impact of COVID-19 on the economy continues to grow, we want to assure you your MembersFirst family is here to help. If you have a loan or credit card with MembersFirst Credit Union and you or your household are facing a financial hardship due to job loss, furlough, layoff, reduced hours or illness as a result of coronavirus, please contact us at 404 978-0080 or 912 352-2902.

Nothing is more important than your health and safety. We are taking multiple steps to minimize health risks to our members, team members and our communities, including enhanced cleaning procedures in our branches.

As of Wednesday, March 18, 2020, our lobbies are open, but we encourage you to use the drive-thru for simple deposit and withdrawal transactions.

As new developments arise regarding the coronavirus, we will share information with you about how we continue to operate safely and effectively. Please follow us on Facebook, Instagram, and Twitter or visit our website at membersfirstga.com. We will use these platforms to provide quick updates as we respond to the changing direction and protocol from the CDC.

With many of our branches located inside healthcare facilities, we are following the guidance and protocols of the CDC and the hospitals we serve. If you currently use one of our hospital branches but you are not an employee of the hospital, please visit one of our locations in Decatur, Hiram, Douglasville, Sandy Springs or Savannah. Until we are given further instructions by these facilities, we will continue to provide service to the members that work in these locations.

Our standard practice of providing convenient and accessible service allows us to continue to simplify your banking. Many of the services you use each day are available
electronically and remotely and we encourage you to utilize these services.

Drive-Thru Service

Our Decatur, Hiram, Douglasville and Savannah branches are equipped with Drive-Thru lanes and Drive-Up ATMs. We encourage you to use these facilities for quick and easy deposits and withdrawals. Access to a link to search for thousands of surcharge-free ATMs nationwide is available on our website at MembersFirstGA.com/contact. If you are unable to access a MembersFirst ATM or one of the thousands of Surcharge-Free ATMs available, you can take comfort in the fact that MembersFirst Credit Union does not charge you a foreign ATM fee; however, you may be charged a fee by the owner of the ATM you use.

If you prefer to stay at home and connect with us digitally, a full range of services is available to you.

Online Banking

Visit our home page to view your account balance, make transfers between accounts, make loan payments, make payments on your MembersFirst Visa® Credit Card, pay bills with our free Bill Pay and apply for a loan or credit card. You can also use the Secure Messaging feature to send us messages and ask questions about your account.

Mobile Banking

Download and access the free MembersFirst Mobile app on your Apple and Android devices. Search ‘membersfirstga’ in your app store and look for the white star in the burgundy box. Access is immediate. With the mobile app, you can check your balance, make transfers between accounts, make loan payments, make mobile check deposits and use our
free Bill Pay. If you do not have access to Mobile Deposit through the app, please contact us at 404 978-0080 or 912 352-2902 and we will review your account.

Phone Banking - 404 978-0080 or 912 352-2902

Our phone lines remain open with representatives ready to assist you. We anticipate heavy call volume and while we have taken additional measures to ensure call coverage, we ask for your patience and encourage you to use any of the electronic and self-service features available.

For simple tasks, like checking your balance, making transfers and payments, you can use our phone banking by calling 404 978-0089 or by choosing option 1 when you call our main number. Follow the prompts and action codes to complete your transaction.

For challenges with your Visa Debit card, like card disputes and card orders, select option 2 when you call our main number.

Loan Applications

If you need to apply for a loan, you can submit your application online through the mobile app or online banking and, in many cases, our loan officers can assist you over the phone or through secure email channels. If you are already in the process of completing a loan and are unable to or uncomfortable with visiting a branch, please contact your loan officer
and we will seek other ways to assist you.

We want to assure you, your funds are safe – your deposits are insured up to $250,000 by the NCUA. The credit union does not invest your money in the stock market, and we do not rely on shareholders who are seeking to make a profit.

We understand things are changing daily within our state and within the communities we serve. Rest assured, your credit union is here to help and guide you financially through this period. We will continue to follow the guidance of the CDC and the government as we implement procedures and programs to assist you.

Unfortunately, scammers have already found ways to take advantage of an already problematic situation. We want to make you aware of just a few. Please visit the following links to read more about ways to keep your financial health in check.

World Health Organization Alert

Federal Trade Commission Alert

CDC

Finally, if you or a family member have been negatively impacted by illness due to the Coronavirus (COVID-19) and need assistance related to your account, please contact us and let us know.

As new developments arise regarding the coronavirus, we will share information with you about how we continue to operate safely and effectively. Please follow us on Facebook, (facebook.com/membersfirstcu), Instagram (instagram.com/membersfirstcu) and Twitter (twitter.com/membersfirst_cu) or visit our website at www.membersfirsta.com. We will use these platforms to provide quick updates as we respond to the changing guidance.

Thank you for your membership.

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